The Classy Home Terms & Conditions

Our Returns Policy

• You may return your purchase within 30 days of receipt for an exchange or a refund as long as the furniture is good condition and in the original packaging. Altered, Used, or assembled products may not be returned. We recommend you keep your packaging for at 30 days after you receive the merchandise.
• Returning an item carries a 25% restocking fee which will be deducted from your refund. You will also have to pay for the original shipping charges we paid to ship the furniture to you (even if not invoiced at the time of the sale or discounted) as well as the shipping back to our warehouse. This is because we do not stock our products and we will now have to storage it.
• Exchanging an item is considered as a return and the regular return policy applies. You would need to submit a separate order for the new item.
• To return a product, send an email tosupport@theclassyhome.comwith your name, order number and reason for return. No phone cancellation or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product.
• It is unlikely that your item(s) will arrive damaged or defective, but just in case they do, please see What If Part of My Order Arrives Damaged? below.
• Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 25% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.

Cancellation Policy

• We allow cancellation up until the item ships from the manufacturer. Please note that in the event that your order ships sooner than the estimated ship date provided, the same policy would apply.
  
  For this reason; Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because: Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the return policy below.
• Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer be will responsible for a cancellation or restocking fee of up to 25% of the purchase price. You will also have to pay for the original shipping charges we paid to ship the furniture to you (even if not invoiced at the time of the sale or discounted) as well as the shipping fee back to our warehouse. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to support@theclassyhome.com Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be cancelled.
• The Classy Home reserves the right to cancel an order when we determine that we will not be able to fulfill your order. Upon such cancellation we will notify the customer and refund the full amount that has already been paid.
• We do not take responsibility for any interest lost if a financed order ends up being cancelled.

What If Part of My Order Arrives Damaged?

• The merchandise that is shipped to you is insured with the shipping company to protect it from damage that may occur in transit.
• On delivery you will be asked to sign a delivery slip indicating that the order was received in good condition. It is extremely important that you inspect all items and boxes at the time of delivery.
• It is critical that you mark DAMAGED, next to any item and or box that seems slightly defective on the delivery slip prior the driver leaving.
• Only items and boxes marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund or replacement.
• In the event that all or part of your order arrives damaged all damages must be reported at once, please email us pictures of the damages tosupport@theclassyhome.comor open a ticket byclicking herewithin 48 hours of the delivery.
• The Classy Home reserves the right to choose the method by which the claim is resolved. Each damage claim is reviewed carefully and the resolution may include repair, replacement parts or replacement of the entire unit depending on the extent of the damage. Be assured that The Classy Home will expedite the damage resolution and that customer service is of utmost importance.
• Never refuse a shipment even if there is damage!
  Refusing a shipment would just delay the whole process and make it harder for us to deal with. In addition a re-delivery charge may occur.

Special Note about Finishes, Leather and Stone

• We cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damages and are done on purpose to create the distressed look.

Errors & Omissions

• When ordering a specific item there may be more items shown on the picture. Please be aware that you will be receiving only the specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.
• Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).

Shipping Policy

• The satisfactory delivery of your purchase is of the utmost importance to The Classy Home. For this reason, we only utilize shipping carriers which provide the highest standards in care, dependability and service. Once your order has been confirmed with The Classy Home, you will receive e-mails which will provide you with the status of your order and provide the ability to track your shipment. You will also be able to check the status of your order onThe Classy Home website when you log on to My Account. If you have any questions during this delivery period, do not hesitate to contact our customer service department.
• Please read the following information carefully.
• Our website does not automatically calculate or show the availability of items. To check stock, please feel free to call our customer support or send us an email tosupport@theclassyhome.comIn the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
• Exact delivery times or dates are approximate and cannot be guaranteed.
• Please note that orders are shipped when ALL items on your order are in stock and available for shipment.
• We at The Classy Home offer a maximum shipping rate of $149.00* (some zip codes excluded) for curbside delivery - on all orders shipped anywhere within the USA (except Alaska and Hawaii).
• Inside Delivery service is also available this includes inside placement only. (we do not provide set-up at this time) Check out the pricing when adding items to the shopping cart.
• Some of the items may require assembly - We currently do not provide assembly service.
• The Classy Home offers free shipping on all items being shipped in the 5 boroughs of NYC which includes Manhattan, Bronx, Brooklyn, Queens and Staten Island with minimum order of $200.00. In home delivery and set up is available for a minimum charge.
• Once the merchandise is picked up by the carrier, you will be notified of the shipment by an e-mail from our customer service department. The e-mail will contain a tracking number and a link to the carrier's website which will enable you to track the status of your shipment.
• If you do not receive your tracking number or you have any other problem regarding your order please feel free to e-mail us.

Small Parcel freight

• Purchased items which are small in dimension and weight are usually shipped using a small package carrier such as FedEx or UPS.
• Delivery time is approximately 7-10 business days.

Large Freight

• Large and heavy items are shipped via truck freight. The Classy Home contracts with freight carriers who specialize in the transportation of furniture and related items; thus minimizing the possibility of damage and enhancing timely deliveries.
• When your order is shipped, you will be contacted by the freight company (by email and/or phone) in order to schedule a delivery date and time. The appointment is typically a 4-hour window. Freight deliveries require an adult signature upon delivery. Please be sure to have an adult present who is authorized to sign the delivery receipt for acceptance of the delivery.
• Freight delivery can take anytime between 7-21 business days.

Messaging Privacy Policy

• This Messaging Program Privacy Policy explains how The Classy Home collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information.
• Collection of Information
• We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
• We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
• If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
• Use of Information
• We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
• Sharing of Information
• We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
• Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
• Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
• From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
• Protection of Information
• We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
• Retention of Information We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
• Choices and Controls
• Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.